Refund policy

At Castade, we offer a 14-day return/exchange period from the date your order is received. Returns are accepted where you are requesting an exchange for another available size or item, subject to stock availability.

We offer exchanges or store credit only. We do not provide refunds to the original payment method. If your requested exchange is unavailable, you may receive store credit instead.

To be eligible for an exchange or store credit, items must be returned in original, resalable condition. Items should be unworn and free from any stains, marks or noticeable odours caused by aftershave, perfume, deodorant, food, drink, smoke or vaping. Original packaging should be included where possible.

Please contact us before returning the item. Depending on the circumstances and the outcome of the return assessment, we may still accept the item for an exchange or store credit.

We do not offer free returns. The customer is responsible for the cost of returning an item, and Castade cannot accept responsibility for parcels that are lost or damaged during return transit. We strongly recommend using a tracked and signed-for delivery service.

For return or exchange enquiries, please contact:

Castade.info@gmail.com